Welcome to our FAQ page! Here, you will find answers to common questions regarding our age verification process, including how it operates, what information is required, and how we safeguard your privacy. Age verification ensures that only eligible users can access restricted content or services, in compliance with local laws and regulations.
Please explore the questions below to find the information you need. If your question isn’t listed, don’t hesitate to contact our support team for additional assistance.
Below are the answers to our most frequently asked questions:
Age verification is the process of confirming a person’s age to ensure they meet the legal requirements for accessing age-restricted content or services, such as online gaming, adult content, or certain products. It helps businesses comply with local laws and protect minors from accessing inappropriate content.
Online age verification involves methods like document scanning (driver's license, passport), face matching, biometric checks, or database cross-references to confirm a user’s age and identity. Users may need to submit a selfie or upload an ID for verification depending on individual site requirements.
We use encryption and follow privacy regulations (such as GDPR) to protect user data. We also delete and anonymize data after the verification is complete, depending on the privacy policies put in place by the site owners.
We do not share personal data with third parties. We do not keep identifiable information so there is nothing to share.
In the event that a user does not successfully pass the instant verification process, we understand the importance of providing alternative solutions. Therefore, we offer a range of options for a thorough manual review to ensure that every case is carefully considered and evaluated. This approach allows us to maintain the integrity of our verification system while also accommodating users who may need additional assistance.
In specific use cases, we offer AI-based age estimation services that do not require the presentation of an identification document. It’s important to keep in mind, however, that this method may not enjoy universal acceptance across all contexts and is typically considered to be less accurate than traditional document verification processes. If you would like more detailed information regarding this service, please do not hesitate to reach out and inquire with us. We are committed to being highly flexible in meeting your unique business requirements while ensuring full compliance with all relevant legal regulations. Your satisfaction and adherence to the law are our top priorities, and we look forward to supporting you in finding the best solutions.
The time required for the verification process can vary significantly based on the specific services and features that are enabled or required by each individual site. In general, users can expect that instant verifications, when all necessary documentation is prepared in a digital format and a selfie has been submitted, will be approved in approximately 2 to 5 minutes. However, for identification documents that necessitate a more in-depth manual review, the verification process typically takes up to 12 hours. In some cases, this timeline may extend to a few days, particularly if the reviewer needs to examine additional details or clarify specific information before they can approve or deny the request for verification. It’s important to keep this variability in mind as you navigate the verification process on different platforms.
Once we have thoroughly reviewed your request and made a final decision regarding it, we will take the necessary steps to delete your information from our records. In the majority of cases, legal regulations and compliance requirements prevent us from retaining any personal data. This ensures that your privacy is respected and upheld in accordance with applicable laws.
For end users, obtaining ID age verification is absolutely FREE of charge. This means that individuals can easily verify their age without needing to spend any money. The costs associated with this process are fully covered by the business or site owner, ensuring that users have a seamless and cost-free experience while engaging with the service.
Unless a website explicitly prohibits the sharing of identification, you can indeed acquire an ID on one site and subsequently use it across any participating sites that accept Truecheck. This functionality streamlines the process significantly by allowing you to leverage your verified ID wherever it is accepted. After you have successfully completed the initial verification, utilizing your ID on any affiliated site becomes a much more efficient experience. You won't need to submit additional documents or endure long waiting periods for manual reviews each time you access a new site. This seamless integration greatly enhances user convenience and speeds up the verification process for all future transactions.
Yes, each individual state and country has its own specific age verification laws that vary based on the type of website you are visiting. This means that the requirements for age verification can differ significantly from one location to another. Additionally, we offer a basic ID option as well as a passphrase ID option, which allows users to enjoy a longer time period between rechecks, providing a more streamlined experience. However, it's important to note that these options can still be overridden by the particular regulations set by individual state laws. Therefore, the short answer is that the requirements depend on the state or country you are in. The good news is that all of these complexities and variations are seamlessly integrated into the Truecheck system, ensuring compliance and ease of use for our users and site owners.